Shipping Policy

At SmartPay Gateway, we understand that fast, reliable delivery is essential when purchasing industrial hardware and tools. Our shipping policy is designed to ensure maximum clarity and confidence when you shop with us. Whether you’re ordering for a commercial project or ongoing inventory needs, our logistics system is optimized for accuracy, security, and speed.

We currently offer domestic and international shipping services, depending on your region and the availability of carriers. Every product you order is packed with care and shipped using trusted logistics partners that meet our standards for professionalism and punctuality.

Order Processing Time

Orders are typically processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will begin processing the next business day. You will receive a notification email once your order has been dispatched, including a tracking number when applicable.

Shipping Methods & Estimated Delivery Time

We provide multiple shipping options at checkout. Estimated delivery times are displayed based on your location and chosen shipping method. Most domestic orders are delivered within 3–7 business days, while international shipments may take 7–21 business days, depending on customs processing and carrier services.

Shipping Costs

Shipping costs are calculated based on product weight, dimensions, and destination. You can view the exact shipping fee at checkout before placing your order. We occasionally offer free shipping promotions, which will be clearly indicated on our homepage or product listings.

Order Tracking

Once your order is shipped, you will receive a tracking link via email. You can use this link to monitor the delivery progress of your shipment. If you encounter any issues with tracking updates, feel free to contact our support team for assistance.

Damaged or Lost Packages

In the rare case of a lost or damaged shipment, please notify us as soon as possible. Our team will work with the carrier to investigate and resolve the issue promptly. We may request photographic evidence for damage claims to expedite processing.

Customs, Duties & Import Taxes

For international orders, customers are responsible for any customs duties, import taxes, or additional fees required by their local authorities. These charges are not included in the product or shipping prices and may vary by country.

Undeliverable or Returned Packages

If a package is returned to us due to incorrect address information or failed delivery attempts, we will contact you to arrange re-delivery. Additional shipping fees may apply. Please ensure your shipping details are accurate at the time of purchase.

Need Assistance?

If you have any questions about your shipment, need help with tracking, or require special shipping arrangements, feel free to reach out to our customer support team.

Contact us via email: [email protected]

Thank you for choosing SmartPay Gateway. We are committed to delivering both quality products and a dependable shipping experience.