Refund and Returns Policy

At SmartPay Gateway, we are committed to providing you with high-quality hardware tools and an excellent shopping experience. We understand that sometimes returns are necessary, and our Refund and Returns Policy is designed to be clear, fair, and customer-friendly. Please read the following information carefully to understand your rights and responsibilities when requesting a refund or return.

Eligibility for Returns

To be eligible for a return, your item must be unused, in its original condition, and in its original packaging. Items must be returned within 14 days of receiving your order. Proof of purchase (such as your order confirmation or invoice) is required to initiate the return process.

Non-Returnable Items

Certain items may not be eligible for return due to hygiene, safety, or customization reasons. This includes:

Items that have been used or installed
Products with signs of wear, damage, or tampering
Custom orders or special requests

Return Process

If you wish to return an item, please contact our support team at [email protected] within the return window. Once your return is approved, you will receive instructions on how and where to send your item. Returns sent without prior approval may not be accepted.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within 5–10 business days. Please note that shipping costs are non-refundable unless the return is due to an error on our part.

Important: If your refund is delayed or missing, first check with your bank or credit card provider. If the issue persists, contact our support team for assistance.

Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange a product for the same item, please email us with your order number and a description of the issue. Photos may be required to verify the condition of the item.

Shipping Costs for Returns

Customers are responsible for paying the shipping costs for returning items, unless the return is due to a product defect or an order error. We recommend using a trackable shipping service and purchasing shipping insurance. We do not guarantee that we will receive your returned item without proper tracking.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please notify us immediately. We will work to resolve the issue quickly by offering a replacement, refund, or other appropriate solution at no additional cost to you.

Cancellations

Orders can only be canceled before they are shipped. Once an order has been dispatched, it falls under our standard return policy. If you need to cancel an order, please contact us as soon as possible to improve the chances of successful cancellation.

Need Help?

For any inquiries related to refunds, returns, or product issues, our support team is ready to assist you. Simply reach out via email and include your order number, product details, and a clear explanation of your request.

Thank you for shopping at SmartPay Gateway. Your satisfaction is important to us, and we aim to make every transaction smooth, transparent, and fair.